As a ROVER it’s your primary objective to provide the Lucid Experience by Assisting Customers and helping your fellow team members.
To be successful at ROV you should know the layout of the following:
Product Cards Layout:
Display Set-Up / Organization:
Often lines will form at the CSO counter when only one station is open to assist be sure to keep the customers who are waiting engaged and don’t be afraid to pull product for the CSO.
When pulling product for a CSO make sure to follow the SOPs:
Customers are always required to remove their hats (all the way off), sunglasses, and masks.